How to Shop

Dover Street Market is currently closed, but we are pleased to let you know that we will be reopening from Wednesday 2nd December on an appointment-only basis. 

Please be assured that our top priority is the safety and well-being of our clients and staff, which is why we are implementing all necessary safety measures recommended by the Government.

Shopping Appointments

Although we will be servicing a limited number of walk-ins from Wednesday 2nd December, we do advise you book a shopping appointment in advance. Please email concierge@doverstreetmarket.com or call +44 20 7518 0680 with your proposed time and date and a member of our team will be in touch to arrange.

Virtual Appointments

We are pleased to offer virtual appointments to assist you with remote shopping. To book, please email concierge@doverstreetmarket.com. A member of the team will be in touch to organise a video call through your preferred method – FaceTime, WhatsApp or Zoom.

December Opening Hours

Monday to Saturday                                                       Sunday                  
12:00pm – 8:00pm                                                           12:00pm – 6:00pm     

If the store is busy, you may have to queue for a short while and we thank you in advance for your patience.

Contact Us

Please email concierge@doverstreetmarket.com, call +44 207 518 0680 or send us a message via WhatsApp and a member of our Concierge team will be very pleased to help you. 

Rose Bakery

Open as usual on an appointment-only basis. Please click here to book a table.

E-SHOP

The DSML E-SHOP is delivering all orders as usual. You can reach the DSML E-SHOP Customer Service team by telephone +44 20 7758 8185 or email e-shop@doverstreetmarket.com

Visitor Guidelines

In response to the coronavirus pandemic we ask you to be mindful of a few simple guidelines when you visit our store:

What we are doing

While you enjoy your time at DSM, our cleaning team will be disinfecting touch points, cleaning surfaces and replenishing stocks of hand sanitiser and hygiene products throughout the day. We are quarantining all try-ons and returns to reduce the risk of exposure to Covid-19. Our employees have undergone training and are constantly engaged in learning new work practices to assist you in the safest way possible.

We are prioritising employee and visitor welfare above all else. We treat your safety and the safety of our staff as a primary concern and all efforts are being made to ensure the upmost is done to follow all precautions against Covid-19. In order to sustain a healthy and safe environment, it’s important that we all respond responsibly to these health precautions. A risk assessment will also be available upon request.

Please observe social distancing

Always remember to follow social distancing and keep two metres apart from others.

Please use hand sanitiser provided

Take the opportunity to use hand sanitiser on your way into the store and where we have provided it throughout the building at dedicated “sanitiser points”.

Please wear a mask

Under the government guidelines, the wearing of masks is compulsory in shops. We welcome visitors who are wearing their own masks and we are providing masks for visitors who do not have their own. You will also see that our staff are wearing masks.

Please observe our rules for “TRY-ONS”

Please use a mask and disposable gloves when you are trying on any garment or shoes and please follow the instructions provided in the fitting rooms.

Thank you and we look forward to seeing you!