VIP Customer Services Assistant

Reporting to: VIP Sales Manager
Date: October 2019   



An exciting opportunity has arisen for VIP Customer Services Assistant to join the VIP Sales Team and provide sales support to our Senior Personal Shoppers. This is a busy, high profile position which involves a range of duties including assisting with all client enquiries, to developing relationships and dealing with administrative tasks to ensure a seamless Customer Service to every client.

Key Responsibilities include but are not limited to:

  • Maintaining regular communication with clients ensuring an exceptional service experience.
  • Developing a supporting relationship with the team’s client base and act as next point of contact in the absence of Personal Shoppers/ Sales Executives.
  • Updating and maintaining Personal Shoppers clients lists as well as identifying potential clients.
  • Managing special orders and working closely with the Merchandising Department to ensure the Sales team has all the necessary product knowledge and information required on stock availability.
  • Assisting with all aspects of new launches and client gifting.
  • Working in tandem with the Concierge team on approvals and client deliveries.
  • Supporting with seasonal mail outs to clients.
  • Assisting with all administrative duties in relation to the VIP Client Services
  • Keeping abreast of the luxury fashion market trends along with competitor awareness.
  • Assisting with events and marketing initiatives as required.




  • Proven work experience within a retail sales environment, ideally within the luxury space.
  • Excellent communication skills.
  • Good knowledge of seasonal fashion trends.
  • Digitally aware and tech savvy.
  • Excellent organizational skills and time management.
  • Solution focused with the ability to stay calm under pressure.


  • Great team player with the ability to use own initiative and prioritise effectively.
  • Pro-active with a professional can-do attitude.
  • Comfortable working within a super busy, fast paced environment.

Please note that due to the volume of applications received, only shortlisted candidates will be contacted.

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