Reporting to: Floor Manager / Store Manager
Date: June 2018
The Sales Associate’s main objective is the creation and subsequent retention of new relationships with clients both in store and internationally. By offering the very best customer service and meeting clients’ needs and expectations at all times, you will aim to achieve the Company’s key financial targets.
Key responsibilities include but are not limited to:
Customer Service and Sales:
- Ensuring the very best levels of customer service at all times
- Selling, directing and driving sales
- Offering a personalised shopping and styling experience to our clients
- Delivering the monthly and seasonal sales targets working closely with the team to do so
- Ensuring that customers are added to the DSM Database
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
- Maintaining a Customer Book of key customers and VIP’s
Stock and Brand Management:
- Brand Ambassador, taking ownership of particular brands
- Keeping stock replenished and stock rooms tidy
- Regular stock checks
- Taking part in bi-weekly stock deliveries
- Setting the standard for the seamless operation and functioning of the store, ensuring the provision of the very best customer service levels at all times.
- Meeting individual and seasonal sales budget.
- Know your stock and know your stockrooms.
- Creating a service driven environment that fosters teamwork and values collaborative selling.
- Customer service and standards.
- Client development.
- Achievement of sales targets.
- Product knowledge.
THE IDEAL CANDIDATE
- A highly motivated and competent individual able to converse at all levels both internally and externally
- A total self-starter able to set the standard by their own professionalism and attitude.
- Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
- Structured and organised, but nonetheless approachable and have a flexible outlook.
- Willingness to work hard on flexible time to drive the business forward.
- Being able to work on several tasks at a time.
- Capable to work to deadlines / ability to prioritise / optimal time management.
- Preferable retail sales and expertise within a high-end/luxury business for at least 2 years
- Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands. Previous experience in selling CDG brands beneficial
- Specific understanding of all collections and stock availability at DSM
- Client book of potential New Business for DSM
- Attendance to relevant trainings beneficial (i.e. clienteling, sales development)
- Language skills beneficial
- Knowledge of Retail Pro beneficial