Head of VIP & Client Development


A commercially focused brand ambassador responsible for reinforcing brand desirability by driving outstanding client experience with the creation a DSM clienteling strategy and implementing business development plans to develop our client acquisitions and further our client outreach and retention.

Top level objectives

  • Design DSM clienteling strategy ensuring top level VIP client service across all points in the client journey focusing on client development, retention and reactivation as well as acquisitions
  • Produce and implement business development strategies, exploring new partnerships and opportunities for client acquisitions.
  • Develop, coach and drive VIP team to deliver on individual and store targets, KPI's, client outreach and clienteling service levels
  • Produce strategy and implementation of bespoke engagement for each client & business project/event/activation/launch
  • Identify best in class tools and systems to support trade with focus on client development & communication, product upload and sales




  • Strong experience with VIP luxury clienteling and client development, demonstrated commercially focused approach
  • Demonstrated evidence of previous client acquisition and ability to bring new clients to Dover Street Market.
  • Strong leadership skills to inspire, motivate and build solid working relationships
  • 5+ Years experience (at least 2-3 in VIP clienteling role)

Please note that due to the volume of applications received, only shortlisted candidates will be contacted.

Apply Now